DAE stay away don't ever fly them!

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Web site: http://www.flydae.com/
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bimjim
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DAE stay away don't ever fly them!

Unread post by bimjim » Sat Jun 22, 2013

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Dutch Antilles Express stay away don't ever fly them!
Feb 01, 2013, 10:15 PM

What ever you do don't fly Dutch Antilles airways there new small airline flying out of Miami to Curaçao well let me tell you what happened we arrived a hour and 45 mins before out fight departure 5:50 am and we were told we missed our flight and they would put us on a standby for the afternoon flight but it would cost us $150 penalty for missing our fight. After returning home from our vacation I contacted DAE customer service and it took two weeks to get a response they told that they were sorry that the flight was everyone checked in early but us they stated that there was no one around and they closed the counter and claimed we were late. We live in Miami area so went home and came back four hours later they checked in the whole flight no problem plenty of seats left! And they insisted on charging us $150 only x 2 =$300 totals ash only by the way to get on the later flight. We were told that the fee was to make up for the loss opertunaty to sell the seats remember the flight was not full at all. They also claim that all taxes and charges are included false we had to pay $40 exit tax and our return flight was two hours delayed due to improper paper work for the US.At the end of the day you get what you pay for Fly American or Insel air all taxes and charges are really included!

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