Caribbean Airlines Corporate Information

News about this airline - please include a link to the source as well as the article text itself.
Wikipedia: https://en.wikipedia.org/wiki/Caribbean_Airlines
Web site: http://www.caribbean-airlines.com/
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bimjim
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Caribbean Airlines Corporate Information

Unread post by bimjim » Sat Jan 09, 2016

Caribbean Airlines Corporate Information

Web site
CONTACT US

Arrivals and Departures
  • For information on your flight arrival or departure times please dial the corresponding number for your region and press option "1" to access the service or simply click here for our interactive flight status tool.

    This service is available 24/7

    USA & Canada +1 800 920 4225
    Caribbean & Guyana +1 800 744 2225
    Jamaica +1 800 523 5585
    St Maarten +1 800 920 4225
    ............ +599 546 7660
    Trinidad & Tobago & Suriname +1 868 625 7200
    Caracas +58 0800 100 2163
    United Kingdom +44 845 362 4225

    (This service is available 24/7)


Baggage Services
  • If your baggage is missing or delayed please contact the respective area:

    Antigua +1 268 480 5705
    Barbados +1 246 428 1650
    ........ +1 246 428 1651
    Caracas +58 424 106 5937
    Ft Lauderdale +1 954 359 4487
    Grenada +1 473 439 0681
    ....... +1 473 439 0683
    ....... +1 473 439 0804
    Guyana +592 261 2202
    Kingston +1 876 924 8500
    London +44 (0) 844 7019183
    Miami +1 305 869 3795
    Montego Bay +1 876 363 6433
    ........... +1 876 508 1683
    Nassau +1 242 702 7308 - Ext. 5120
    New York +1 718 360 8930
    Orlando +1 407 825 3482
    Port-of-Spain +1 868 669 3000 - Ext. 7513/7514
    St. Lucia +1 758 451 7269
    St Maarten +1 721 546 7663
    Suriname Office: +597 325 437
    Mobile: +597 866 7838
    Tobago +1 868 639 0595 or
    ...... +1 868 639 0588
    Toronto +1 905 672 9991
Cargo Offices

Antigua
  • Cargo Exports
    (General Sales & Handling Agent)
    Tel: +1 268 480 5728 / 5736
    Duty Officer: +1 268 480 5730
    Service Counter: +1 268 5725 / 27
    Fax: +1 268 480 5741

Barbados
  • Region Air Services
    (General Sales & Handling Agent)
    Grantley Adams International
    Tel: +1 246 420 7375 / 6
    Fax: +1 246 420 7118
    SITA: BGIFFBW
Canada (Ontario)
  • Airlines Services Int'l Inc.
    (General Sales Agent)
    5160, Explore Drive
    Suite 4, Mississauga Ontario, L4W 4T7
    Tel: +1 905 629 4522

    Swissport Cargo Service
    (Ground Handling Agent)
    Vista Cargo Center, Core G
    6500 Silver Dart Drive,
    Mississauga, Ontario, L5P 1B1
    Import: +1 905 673 2468
    Fax: +1 905 612 1750
    SITA: YYZFFBW
Ft. Lauderdale
  • Cargo Services Inc.
    (Ground Handling Agent)
    Ft. Lauderdale
    Hollywood Int’l Airport
    3519 SW 2nd Ave, Bay 7
    Ft. Lauderdale, FL 33315
    Tel: +1 954 359 0182
    Fax: +1 954 359 0183
    Sales Manager & Cargo Coordinator:
    Tel: +1 305 526 6880
    Fax: +1 305 526 7260
Grenada
  • Aviation Services of Grenada.
    Point Salines, St. George’s
    Tel: +1 473 439 0681 / 0682
    JetPak Pick Up / Delivery +1 473 439 9663
Guyana (Georgetown)
  • Camex Limited
    (Ground Handling Agent)
    Cheddi Jagan International Airport
    Timehri, East Bank Demerara
    Tel: +592 261 2376
    +592 261 3070 / 2
    Fax: +592 261 2209
Jamaica (Kingston)
  • AJAS Limited
    (General Sales & Handling Agent)
    Norman Manley International Airport
    Tel: +1 876 924 8313 / 8758
    Fax: +1 876 924 8118
    SITA: KINAJXH
Jamaica (Montego Bay)
  • Caribbean Airlines Cargo
    Sangster International Airport
    Montego Bay
    St. James
Miami
  • Strategic Air Services
    (General & Handling Agent)
    1701 N.W. 63rd Avenue,
    Building #712, Miami, FL 33126
    Tel: +1 305 526 6880
    Fax: +1 305 526 7260
New York
  • Caribbean Airlines Ltd.
    Cargo Handlers
    MSN Building
    JFK International Airport
    Cargo Area C Bldg #86-87
    Jamaica, N.Y 11430
    Tel: +1 718 917 6171 / 72 (Office)
    +1 718 244 5302 - 06 (Warehouse)
    Fax: +1 718 244 0965 (Office)
    +1 718 917 8544 (Warehouse)
St. Lucia (Castries)
  • Hewanorra Air Cargo Services (HACS)
    George F.L. Charles Airport, Vigie, Castries
    Tel: +1 758 454 8686
    .... +1 758 452 4155
    Fax: +1 758 454 8600
    .... +1 758 452 7556
    JetPak Pick Up / Delivery:+1 473 439 9663
St. Maarten
  • Safe Air Cargo
    (Ground Handling Agent)
    Princess Juliana Airport, Arnos Vale
    Tel: +5995 54325 / 52952
    Fax: +5995 52951
    SITA: SXMFFBW
Suriname
  • Surair Air Cargo Services
    (Ground Handling Agent)
    Johan Adolf Pengel Airport
    Tel: +597 325162
    Fax: +597 325209

    Camex (Cargo Sales Agent)
    Tel: +597 594290
    Fax: +597 595254
Trinidad & Tobago
  • Export Department
    Caribbean Airlines Limited
    (General Sales & Handling Agent)
    Golden Grove Road, Piarco
    Tel: +1 868 669 3000 Exts. 2486/2671
    Fax: +1 868 669 1973
    Import Department / Customer Service Caribbean Airlines Cargo
    Tel: +1 868 669 3000
    Exts. 2668/2665/2663
    Fax: +1 868 669 1973
United Kingdom
  • GENERAL SALES AGENT
    Mr. Simon Allsop
    Managing Director
    Wexco Air Freight (U.K.) Ltd.
    Stratus House
    Bedfont Road, Stanwell
    Staines, Middlesex
    TW19 7NL, England
    Tel: +44 178-426-6150
    Fax: +44 178-426-6159
--

Caribbean Miles Services

For all Caribbean Miles bookings, date and flight changes, upgrades or redeposits or to make any payments associated with a Caribbean Miles reward reservation, please dial the corresponding number for your region and press option 3 to access the service.
  • Monday – Friday & Public Holidays 7.00a.m – 7.00p.m
    Saturday & Sunday 8.00a.m – 6.00p.m.
    USA, Canada & St Maarten
    USA and Canada +1 800 920 4225
    .............. +1 855 336 4537
    Caribbean & Guyana +1 800 744 2225
    Trinidad & Tobago & Suriname +1 868 625 5540
    ............................ +1 868 623 4489 (Fax)
    Caracas +58 212 335 7405
    UK/Europe +44 845 362 4225
    E-mail miles@caribbean-airlines.com
To make any payment associated with a Caribbean Miles transaction, please dial the corresponding number for your region and select option "2" to access the service:
  • Monday – Friday 7.00a.m – 7.00p.m
    Saturday & Sunday & Public Holidays 8:00am -6:00pm
    USA, Canada & St Maarten
    USA and Canada +1 800 920 4225
    +1 855 336 4537
    Caribbean & Guyana +1 800 744 2225
    Trinidad & Tobago and Suriname +1 868 625 7200
    Caracas +58 0800 100 2163
    UK +44 845 362 4225
    E-mail miles@caribbean-airlines.com
--

7th Heaven Rewards

Monday – Friday 8:00am – 4:30pm
Caribbean, Canada & USA +1 800 523 5585
Jamaica +1 888 359 2475


--

Club Caribbean Services

Monday - Friday 8.00am - 4.00pm (AST)
For information on the Club Caribbean programme or to query your Club Caribbean account please dial the corresponding number for your region and press option 4 to access service. For all Club Caribbean, date and flight change requests press option 2 to access the service. Please have your waiver of flight/date change penalty voucher available when speaking to the agent.
  • Iere House, Golden Grove Road, Piarco, Trinidad W.I.

    Trinidad +1 868 625 7200
    ........ +1 868 626 6125
    Tobago +1 868 660 7200
    Caracas +1 212 335 7405
    Caribbean +1 800 744 2225
    Suriname +597 52 0034
    ........ +597 52 0035
    USA and Canada +1 855 336 4537or
    .............. +1 800 920 4225
    Fax +1 868 623 4489
--

Corporate Communications

For all media enquires please contact:
  • Telephone: +1 868 669 3000 ext 2255
    Fax: +1 868 669 1520
--

Corporate Offices
  • Trinidad & Tobago Iere House
    Golden Grove Road
    Piarco
    Trinidad, West Indies
    Phone: +1 868 625 7200
    Fax: +1 868 669 6541

    Jamaica 128 Old Hope Road
    Liguanea, Kingston 6
    Phone: +1 876 924 8331
    Fax: +1 876 967 3125
--

Customer Relations

We want to hear from you! For questions/requests regarding your current travel, reconfirmation and to change or cancel your booking, please refer to the Reservations Sales and Customer Support Department. For past travel concerns - Suggestions, Compliments and Complaints inclusive of Baggage Claims, you may contact us using the information below.
  • Monday – Friday 8.00a.m - 4.00p.m
    Saturday, Sunday & Public Holidays Closed
    Mail: Caribbean Airlines
    Customer Relations Department National Mail Centre
    P.O. Box 2094 Piarco
    Trinidad, W.I.
    Fax: +1 868 669 0336
--

Reservation Sales & Customer Support

For all international, domestic and Caribbean Miles ticketing, please dial the corresponding number for your region and press option "2" to access the service:
  • Monday – Sunday7.00a.m – 8.00p.m (AST)
    USA, Canada & St. Maarten +1 800 920 4225
    Caribbean & Guyana +1 800 744 2225
    Trinidad & Tobago and Suriname +1 868 625 7200
    Caracas+58 212 335 7405
    United Kingdom +44 870 774 7336
    .............. +44 845 362 4225
    Jamaica (International calls) +1 800 523 5585
    Jamaica (Local calls) +1 888 359 2475
    All other locations +1 800 523 5585
--

Special Services and Disability Assistance
--

Ticket Refund Services

Ticket refunds (follow up only)

Requests for ticket refunds should be directed to the place where you purchased your ticket for e.g. if you made your booking at the Call Centre or a Travel Agent your ticket refund should be initiated by that party.

To follow up on the status of a ticket refund that has already been initiated please contact:
  • Monday – Friday 8.00a.m – 4.00p.m
    Saturday, Sunday & Public HolidaysClosed
    Tel: +1 868 669 3000 Ext 2411/2415
--

Ticket Offices

Antigua
  • Airport: VC Bird International
    Kilometers from Capital: 8
    Transport: Taxi, bus
    Reservations & Information: +1 800 744 2225
    Airport Ticket Office:
    VC Bird International Airport
    Hours: Mon – Fri 8:00am - 4:00pm.
    Closed weekends and P/Holidays
    Baggage: +1 268 480 5705 Monday-Sunday 6:00am -10:00pm
    Flight Information: +1 800 744 2225
Barbados
  • Airport: Grantley Adams
    Kilometers from Capital: 18
    Transport: Taxi
    Reservations & Information: 1246429 5929/1800 744 2225
    City Ticket Office:
    1st Floor Norman Centre Building, Broad Street, Bridgetown, Barbados
    Hours: Mon-Fri 8:00am-4:00pm
    Closed weekends and P/Holidays
    Airport Ticket Office:
    6:00am – 10:00am & 11:00am - 7:00pm Daily
    Flight Information: +1 800 744 2225
    Baggage: +1 246 428 1650/1 or
    ........ +1 246 428 7101 ext. 4628
Belgium/Luxemburg
  • Reservations & Information: +32(0) 27 12 05 87
    Ticket Office: AVIAREPS BVBA,
    Jan Emiel Mommaertslaan 16 B,
    1831 Diegem,
    Belgium
    Fax: +32 (0) 2-7 25 83 92
Caracas
  • Airport: Caracas Maiquetía International Airport (Simón Bolívar)
    Terminal: International terminal
    Kilometers from Capital: 26
    Transport: Taxi, subway, bus
    Reservations & Information: +58 212 762.4389/ 762.0231,
    ........................... +58 212 761 4478
    City Ticket Office:
    Boulevard Sabana Grande, Edificio Galerías Bolívar – Torre A – Piso 1 – Of. 11-A, Caracas
    Hours: Mon - Fri 8:30am - 12:30pm & 2:00pm - 5:00pm.
    Sat & Sun closed.
    Baggage: +58 212 355.2880
France
  • Reservations & Information: +33 (0) 1 53 43 53 98
    Ticket Office: 11 Rue Auber 75009 PARIS
    Fax: +33 (0) 1 53 43 79 19
Ft. Lauderdale
  • Airport: Ft Lauderdale/Hollywood International
    Terminal: 4
    Kilometers from Capital: 5
    Transport: Taxi, coach
    Reservations & Information: +1 800 920 4225
    Airport Ticket Office:
    Ticket Office: Ft. Lauderdale-Hollywood International Airport, Terminal 4, 300 Terminal Drive,
    Fort Lauderdale, Florida 33315 (situated at Departures Level 2nd Floor)
    Hours: Daily 07:00am to 06:00pm
    Baggage: +1 954 359 4487
    Flight Information: +1 800 920 4225
Germany
  • Reservations & Information: +49 1805 40 85 85 77 or
    ........................... +49 6105 20 60 74
    Ticket Office:
    AVIAREPS AG, Aviareps AG,
    Kaiserstrasse 77,60329 Frankfurt/Main
Grenada
  • Airport: Maurice Bishop International
    Kilometers from Capital: 11
    Transport: Taxi, bus
    Reservations & Information: +1 800 744 2225
    Airport Ticket Office:
    Maurice Bishop International Airport
    Hours: Open three (3) hours prior to flight schedule departure times daily
    Baggage: +1 473 439 0681/2
    Flight Information: +1 800 744 2225
Guyana
  • Reservations & Information: +1 800 744 2225
    Ticket Office:
    #91-92 Avenue of the Republic and Regent Street, Georgetown
    Hours: Mon- Fri 8:00am – 3:30pm, Sat 8:30am – 12:00p.m.
    Baggage: +592 261 2202
India
  • Ticket Office: STIC Travels Pvt. Ltd
    Corporate Office 2nd Floor, Cyber Green Building Tower C, DLF Phase III, Gurgaon, Haryana 122002, India
    Telephone: +91 124 459 5300
    Fax: +91 124 411 4196
    Hours of operation: Mon - Fri 9:30am - 5:45pm, Sat 9:30am - 2:00pm
Jamaica (Kingston)
  • Airport: Norman Manley
    Kilometers from Capital: 18
    Transport: Taxi, bus
    Reservations & Information: Jamaica (International calls) +1 800 523 5585
    Jamaica (Local calls) +1 888 359 2475
    City Ticket Office:
    128 Old Hope Road, Kingston 6
    Hours: Mon-Fri 7:30am-5:30pm . Saturdays 10:00am - 4:00pm. Closed Sundays and P/Holidays
    Airport Ticket Office: Norman Manley Airport Counter #1
    Hours: 3:30am-8:00pm Daily
    Baggage: +1 876 924 8500
    Flight Information: +1 800 744 2225
Jamaica (Montego Bay)
  • Airport: Sangster International Airport, Montego Bay
    Kilometers from Capital: 3
    Transport: Taxi, bus
    Hours: 7:00am - 5:30pm Daily
London – UK
  • Reservations & Information: +44 207 644 8845
    +44 845 362 4225 (after hours)
    Ticket Office:
    Caribbean Airlines, c/o Aviareps UK,
    Terminal House,
    52 Grosvenor Gardens,
    London Victoria SW1W 0AU
    Underground Station: Victoria
    Hours of Business: Monday-Friday 9:00am-5:30pm

London – Gatwick Airport UK

  • Information (Flight Days and after-hour Emergencies only): +44 129 350 7182
    Ticket Office:
    C/O Skybreak
    Zone D - North Terminal
    Gatwick Airport, London RH6 0NP
    Hours of Business: Daily 6:00am-10:00pm
Miami
  • Airport: Miami International
    Terminal: Not applicable
    Kilometers from Capital: 14
    Transport: Taxi, coach
    Reservations & Information : +1 800 920 4225
    Airport Ticket Office:
    Miami International Airport, South Terminal “J”, 4200 NW 21 Street, Miami, Florida 33126 (situated at Departures Level 2nd Floor)
    Hours: Daily 11:00am - 2:00pm
    Baggage: +1 305 869 3795
    Flight Information: +1 800 920 4225
Nassau
  • Airport: Lynden Pindling International Airport
    Terminal: Concourse 2
    Kilometers from Capital: 16
    Transport: Taxi
    Reservations & Information : +1 242 377 3300 (local)
    Airport Ticket Office:
    Terminal A-East Departure
    Hours: Monday to Saturday 10:00am – 4:00pm
    Sunday - Closed
    Baggage: +1 242 377 7035 ext 255
    Daily 9:00am - 5:00pm
    Flight Information: +1 242 377 3300 (local)
New York
  • Airport: John F Kennedy
    Terminal: 4
    Kilometers from Capital: 24
    Transport: Taxi, coach, subway
    Reservations & Information : +1 800 920 4225
    Airport Ticket Office:
    JFK Terminal 4, JFK Departure Level (4th Floor)
    Hours: 24hours a day 7 days a week (Priority for service given to customers travelling on departing flights)
    Baggage: +1 718 360 8930
    Flight Information: +1 800 920 4225
Orlando
  • Airport: Orlando International Airport
    Terminal: North Terminal
    Reservations & Information : +1 800 920 4225
    Airport Ticket Office:
    North Terminal, Level 3, A Side
    Hours: Monday and Friday: 10:00am to 1:45pm
    Tuesday, Wednesday and Thursday : Closed
Scandinavia
  • Reservations & Information: +46 (0)8-545 259 30
    Ticket Office: AVIAREPS AB, Riddargatan 17,
    114 57 Stockholm, Sweden
    Fax: +46(0)8 241888
St. Lucia (Castries)
  • Airport: George F. L. Charles International Airport
    Kilometers from Capital: 1.25
    Transport: Taxi
    Reservations & Information: +1 800 744 2225
    Airport Ticket Office:
    George F. L. Charles International Airport
    Hours: Daily 10:00am - 4:00pm
    Baggage: +1 758 452 2789
    Flight Information: +1 800 744 2225
St. Maarten
  • Airport: Princess Juliana
    Kilometers from Capital: 14
    Transport: Taxi
    Reservations & Information: +1 721 546 7660/7661 (local)
    Airport Ticket Office:
    Princess Juliana International Airport
    Hours: Mon-Sat 9:00am – 4:00pm
    Holidays 9:00am – 12:00pm
    Closed on Sundays
    Baggage: +1 721 546 7663/7660
    Flight Information: +1 721 546 7660
Suriname
  • Reservations & Information: +597 52 0034/0035 (local) or
    ........................... +868 625 7200
    Ticket Office:
    Paramaribo Express, N.V. Wagenwegstraat 36, Paramaribo
    Fax: +597 32 5437
    Hours: Mon-Fri 8:00am - 4:00pm
    Baggage +597 325 437/+597 866 7838
Sweden
  • Reservations & Information: +46 8 545 259 51
    Ticket Office:
    AVIAREPS AB, Riddargatan 17, 114 57 Stockholm
    Fax: +46 8 241 888
Switzerland
  • Reservations & Information: +41 44 286 99 27
    Ticket Office: Airline Center, Badenerstrasse 15, 8004 Zurich
    Fax: +41 44 286 99 28
The Netherlands
  • Reservations & Information: +31 (0)20-6 55 11 79
    Ticket Office:
    AVIAREPS BV, Beechavenue 104, 1119 PP Schiphol, The Netherlands
    Fax: +31(0)20-6 23 01 51
Tobago
  • Airport: ANR Robinson International
    Kilometers from Capital: 8
    Transport: Taxi, bus, ferry
    Reservations & Information: +1 868 660 7200 (local)
    Airport Ticket Office:
    ANR Robinson International Airport
    Opening Hours 5.45am to 9.45pm DAILY
    Baggage: +1 868 631 8023 or
    ........ +1 868 639 0595
    Flight Information: +1 868 669 3000
    ................... +1 868 639 8741/2
Toronto
  • Airport: Lester B. Pearson
    Terminal: 3
    Kilometers from Capital: 27
    Transport: Taxi, coach, http://www.torontoairportexpress.com
    Reservations & Information: +1 800 920 4225
    Airport Ticket Office:
    Caribbean Airlines, Terminal 3-departure level (curb-side post # 35) - Check-in counters 432 & 433
    Opening Hours:
    Mon & Sat: 6:00 a.m. – 8:30 a.m. & 7:00 p.m. – 9:30 p.m.
    Tues & Thurs: 7:00 p.m. – 9:30 p.m.
    Wed: 6:00 a.m. – 8:30 a.m. & 7:00 p.m. – 11:45 p.m.
    Fri & Sun: 7:00 p.m. – 11:45 p.m.
    Baggage: +1 905 672 9991
    Flight Information: +1 800 920 4225
Trinidad - Head Office
  • Airport: Piarco
    Kilometers from Capital: 26
    Transport: Taxi, bus, water taxi, ferry
    Reservations & Information: +1 868 625 7200
    Hours: Mon – Sun – 7am – 8pm AST
    City Ticket Office:
    Nicholas Towers, Independence Square, Port of Spain
    Hours: Mon – Fri 8am – 4pm, Sat 9am – 1pm
    City Ticket Office:
    Carlton Centre, San Fernando
    Hours: Mon – Fri 8am – 4.00, Sat 8am – 12noon.
    Closed Sundays and Public Holidays.
    Airport Ticket Office:
    Piarco International Airport, Counters 1&2
    Hours: Daily 4.15am – 7pm
    Ticket Office (Piarco): Caribbean Airlines Head Office, Golden Grove Road, Piarco
    Hours: Mon – Fri 8am – 4pm
    Baggage: +1 868 669 3000
    Flight Information: +1 868 669 3000

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